Alumo
Support
Need help with Alumo? Write to us at support@alumo.io. We answer every email, usually within two business days.
To help us fix a problem quickly, please include:
- the brand and model of your light or controller (a photo of its box or label helps);
- the app the maker recommends for it, if you know it;
- your iPhone or iPad model and iOS version;
- what you did, what you expected and what happened.
Common questions
Alumo does not find my Bluetooth light
- Make sure Bluetooth is on and Alumo is allowed to use it: Settings > Alumo > Bluetooth.
- Close the maker's app and any other app that controls the light. Most controllers accept only one connection at a time.
- Move closer to the controller and make sure the light has power.
Alumo does not find my Wi-Fi light
- Allow local network access: Settings > Alumo > Local Network.
- Make sure your iPhone or iPad is on the same Wi-Fi network as the controller. Most controllers work only on 2.4 GHz Wi-Fi.
Music mode does not react to sound
Allow microphone access: Settings > Alumo > Microphone. Alumo listens through the microphone, so it works with any music source in the room. It does not record any audio.
My light is not supported
Email us the brand and model of the controller and the maker's app it uses. We add new controllers regularly.
How do I restore my Pro purchase?
Sign in with the same Apple Account you used to buy Pro, open Settings in Alumo and tap Restore Purchases.
How do I get a refund?
Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com.
Privacy
Alumo has no account and does not collect personal data. Read the privacy policy.